Effective Credit Management and Debt Collection Techniques

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts in Effective Credit Management and Debt Collection Techniques Training.

Learning Outcomes

Bad debt, the opposite of profit, unfortunately, is a part of doing business, but not something that cannot be managed and control to a minimum thus ensure the company stays on the right track of profitability.

Manage your company’s risks to minimize bad debts
Credit evaluation and credit limit review
Understanding of the credit assessment policy and its control mechanism
Optimal resource utilization, increased cash conversion
Reduced credit risk and excellent return on investment
Practical and engaging collection and negotiation scenarios

What you will get from this course?

Understand the meaning and reasons for Credit Management
Appreciate the important of credit policy in defining the objectives, function and responsibilities of credit department to achieve maximum profitability from trading.
Realize the need of credit assessment due to selective risk-taking in the interests of increasing overall profitability.
Establish a Collection Policy that not only ensure recovery of debts, but also provide follow up procedures in monitoring and collection of debts

Course Contents

Introduction

The origin of credit, its role and impact on the future

The Effects of Credit

The financial effects of credit on cost, profits, liquidity, and the effect of bad debts on profits

Credit Management

What is credit management?
Its objectives
Its relationship with Sales

Credit Policy

Define guidelines governing the operation of credit department and is divided into two parts:
Policies and Procedures

Credit Assessment

Evaluation of credit risk of customers through analyzing information & financial statements
Establishing Creditworthiness
Basic information sources
In-depth information sources
Credit limits and terms

Credit Limit Review

Ad hoc and on-going review of customers

Cash Collection

Three parts to effective collection
Collection Policy
Collection Procedures
Debt Collection Agencies
Legal Action
Planning stage, Process & remedies

Who Must Attend

Credit Assistants, Executives & Managers
Finance, Accounts & Admin. Executives and Managers
Executives to Senior Managers
Marketing Professionals in-charge of collection

Methodologies

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts. Training comprises a combination of: