Importance of Delivering Quality Customer Service

Customer Services Training Dubai

Importance of Delivering Quality Customer Service

The following article discusses the Importance of Delivering Quality Customer Service in an organization.

Delivering Quality

  • Benchmarking in Quality Management
  • Quality from a customer perspective
  • The types of benchmarking in relation to quality
  • Typical steps in a benchmarking process
  • Defining the key factors to be benchmarked
  • Defining quality and the standards of service
  • The components of service quality
  • How to set standards
  • Involving others in the process
  • Excellence in customer service is an important factor and prerequisite for organizational performance
  • The core of customer service is “Ethics”, and the art of it is dealing with others
  • The difference between “client” and “customer”
  • A profile of different customers personalities
  • Client’s expectation from your product or service?
  • Benefits of excellence in customer service
  • Looking to customers’ complaints as “Customers’ gifts to you”, and as valuable chances for improvement and development
  • Managing your customers’ complaints (Customers’ gifts)
  • Levels of customers’ satisfaction towards your service or product
  • (Bad, fair, good, very good & excellent)
  • Is it true that creative ideas and best practices of customer service suit others and may not suit us?!
  • The fault of anger (By customer or by you), and how to deal with angry customer and difficult personalities?
  • Dress to impress and look like a star… How can service provider dress to leave positive impression?
  • Leave the right “First impression” about you and your product, service and organization.

Delivering Results

  • Accountability development skills:
  • Delegating;
  • Coaching;
  • Dealing with poor performance;
  • Motivating and empowering
  • The performance management process:
  • Delivering a motivational performance reviews;
  • Objective setting for results and measuring performance
  • Creating high performing teams:
  • The importance of teamwork;
  • Why it can fail;
  • Stages of team development,
  • Team working skills assessment to analyses your team’s performance;
  • Working with teams
  • How to motivate staff to embrace initiatives and take responsibility for their actions
  • How to encourage staff to be critical over their own work ethic

Tafkeer Professional Development offers Customer Services Training in Dubai with following key takeaways and learning objectives.

Key Takeaways

  • Realize the importance of customer service in a competitive environment
  • Understand the best techniques of managing customer’s expectations.
  • Satisfying customers and exceeding their expectations
  • Dealing with customers’ feedback, and responding appropriately to solve their problems
  • Build a service culture in your Organization

Learning Outcomes

By the end of the workshop you should be able to:

  • Recognize the importance of internal and external customers and respond effectively to their priorities
  • Improve the operational effectiveness of the Service Function
  • Measure the quality and effectiveness of the service offered internally and externally
  • Define customer satisfaction processes and activities and measure their effectiveness

Read more blogs here.

1 thoughts on “Importance of Delivering Quality Customer Service

  1. Pingback: Why Feedback is important in Customer Service in Dubai UAE

Leave a Reply

Your email address will not be published. Required fields are marked *