Employee Counseling and Grievance Handling Training

This course on Employee Counseling and Grievance Handling Training in Dubai is focused on providing tools in addressing conflicts, hardships (inherent or circumstantial) and ways to counsel employees in difficult times.

If not well-managed with proper grievance channels and counselling, such perceptions can lead to larger and more costly issues of productivity, business efficiency and employee dis-engagement.

This course provides knowledge on how to conduct proper employee counselling and the key elements in an effective grievance handling process.

Course Objectives

Upon completion of this workshop, participants will be able to;

Acquire skills in
Recognizing situations where counselling is needed
Engaging the employee in a counselling conversation
Helping employees to manage workplace grievances and unhappiness
Helping employees to take ownership of workplace grievances and resolution
Understand discipline and disciplinary actions, including
The nature of discipline
Recognizing disciplinary situations
Types of disciplinary actions
Counselling for grievances and employee discipline
Understand the guidelines on managing grievances and enforcing discipline
Establishing a disciplinary and grievance handling procedure
Documentation and processes for handling grievances and disciplinary actions
Skills of an effective counseling professional
Acquire skills to develop codes of conduct and policies for managing workplace grievance and discipline

Course contents

Understand Counselling

Assessing need for counselling
Principles of counselling
Steps in the counselling process
Skills of counselling

Understand Discipline and Disciplinary Actions

The Nature of Discipline and Types of Disciplinary Actions
Role of Human Resource and Line Managers in Grievance Handling and Employee Discipline
Developing and Managing Progressive Discipline
How to Manage Consequences of Unresolved Grievance and Disciplinary Issues

Understand Grievances and its management

Recognizing grievances
Steps in grievance handling
The skills of grievance handling

Documentation and Processes for Handling Grievances and Disciplinary Actions

Tracking and Monitoring Non-Performance and Disciplinary Action
Documentation of Grievances and Disciplinary Actions
Boards of Inquiry and Process of Inquiry

Documentation and Processes for Handling Grievances and Disciplinary Actions

Tracking and Monitoring Non-Performance and Disciplinary Action
Documentation of Grievances and Disciplinary Actions

Develop Codes of Conduct for Managing Workplace Discipline

The Purpose of Codes of Conduct and their Key Elements for Implementation
Aligning Organisation’s Codes of Conduct to the Organisation’s Business Requirements

Developing Policies for Managing Workplace Grievance and Discipline

Workplace Diversity, Its Impact on the Management of Workplace Grievance
Managing and Influence Positive Workplace Culture to Mitigate Grievances and Promote Engagement
Setting Up Policies and Procedures to Support Grievance Handling and Disciplinary Actions

Methodologies

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:

Visually stimulating sessions for bite sized learning
Group activities and break up discussions
Case studies, case scenarios and role plays for application
Practical worksheets

If not well-managed with proper grievance channels and counselling, such perceptions can lead to larger and more costly issues of productivity, business efficiency and employee dis-engagement.

This course provides knowledge on how to conduct proper employee counselling and the key elements in an effective grievance handling process.

Case studies on best practices will be showcased and highlighted to reinforce learning.