Organizational Resilience Training

Course overview

Organizational Resilience is the ability to anticipate, avoid, protect, withstand, mitigate, respond and recover from the effects of change or adversity whether natural or man-made. It is the capacity of an organization to plan for and adapt to change, or disruption.

Organizational Resilience as a corporate strategic goal therefore is crucially important, it is the organization’s capability to anticipate key events from emerging trends, constantly adapt to change, and rapidly bounce back from disaster.

This course explores these and other concepts of resilience to understand key mechanisms that organizations should develop to best cope with ongoing and continuous change and to recover from adversity.

Resilient organizations are forward thinking with proactive personnel, productive businesses and learning environments, they are able to foresee relevant scenarios that may have damaging effects on the organization’s operations. Therefore, if you have, or could have, a key role to play in the resilience of your organization, then this course is for you.

Learning Objectives

  • Ensuring long-term prosperity for the organization
  • Respond, not React to challenges and adversity
  • Bounce forward in times of disruption and uncertainty
  • Improve productivity at work
  • A healthy and engaged leadership and managerial team
  • You will learn how systems thinking and continuous improvement can help your team identify problems before they occur and fundamentally alter your organization’s ability to effectively respond when they do
  • You will hear from guest speakers who are leaders in their industries


  • What is Resilience?
  • Benefits and importance
  • Fundamentals of Organizational Resilience
    • Product, Services and Solutions Excellence
    • Process Resilience
    • People Behaviour
  • An introduction to
    • Continual Improvement by building
      • Operational Resilience
      • Supply chain Resilience
      • Information Resilience

Five Main Principles of Organizational Resilience

  • Leadership – Setting the priorities, commitment and allocating resources
  • Culture – A resilient culture is built on principles of empowerment, purpose and trust
  • People – Enhancing business resilience through people selection (HR)
  • Systems – Globalization and systems enable resilience
  • Settings – Resilient Virtual Organization, workplace resilience equals workplace agility
  • Understanding the demands and styles of leadership to enable the above principles

Ensuring Process Resilience

  • What is Process Resilience?
  • The relevance of Process Resilience
  • Setting the Basics right
  • Translating business resilience goals into Processes
    • Applying the latest methods and data-driven technologies to optimize the manufacturing processes
  • Competencies and Skills required to hire
  • Metrics for impact on customer and business
  • Focus on business-critical processes
    • Quality, environment, health and safety, information security and business continuity etc.
  • How to integrate Innovation and creativity in the processes for resilience?

Resiliency – People Behaviour

  • Understand how to
    • Align the customer expectations and employee engagement
    • Engage employee for productivity and retention
    • Metrics for impact on customer and business

Transforming the Leadership

  • Walk the Talk to act as a catalyst to Resiliency program
  • Inspiring a shared vision
  • Challenging the status quo
  • Enabling and empowering others to act
  • Understand
    • How to encourage the hearts of the people?
    • How to ensure robust governance?