Effective Telesales for Banks
Workshop Overview
This training on Effective Telesales for Banks in Dubai offers proven strategies for using the telephone as a powerful and effective sales tool. This training workshop will provide the trainee with the tools and techniques needed to develop, improve upon, and fully utilize the telephone sales skills, allowing him / her to close more sales over the telephone and generate higher revenues
Course objectives
By the end of the workshop delegates will be able to:
- Communicate naturally and effectively on the telephone
- Plan their telephone selling to make best use of time and achieve maximum effect.
- Prospect for new business
- Identify customer needs
- Listen, probe and challenge
- Offer effective and appropriate products, services and solutions to satisfy customer needs
- Handle objections professionally
- Act on additional selling opportunities
- Close the sale
- Increase customer satisfaction and loyalty
- Enhance their enjoyment of work
- Have a clear understanding of stress and what causes it
- Learn how to link their short, medium and long-term goals
- Make an informed choice about the best diary system for them and be able to apply simple, practical principles of diary management
Learning Methods
- Tutor led input
- Self – assessments
- Questionnaires
- Role plays
Course Outline
- Introduction
- Using the telephone for selling
- What do people want from us?
- The route to successful selling – the sales cycle
- Planning to be successful
- Prospecting and organizing for success
- Basic techniques
- The call – before we start
- The call – effective opening
- The call – exploring customer wants and needs
- The call – presenting the solution
- The call – handling customer objections
- The call – closing the sale
- When things go wrong
- After the sale
- Staying positive
- Action Plan